FAQ

Small Food Business FAQs

Community Membership FAQs

Small Food Business FAQs
What Is Small Food Business? Why this site?

Small Food Business, and the smallfoodbiz.com site, is focused on delivery the news, information, and resources that food entrepreneurs and food startups need to become successful.  We truly believe that with this knowledge, and by creating a community of food artisans, we can start to build a stronger food industry from the ground up.

Please note, while this site aims to provide as much information as possible to help you get your business started and keep it growing, Small Food Business cannot and will not provide legal and/or accounting advice at any time.  Those are questions that need to be directed to experts who understand your local laws, tax implications, and your specific financial concerns.

I’m trying to start a food business, what do I need to know?

Unfortunately, there’s no easy answer to this question as much depends on where you’re located and what your local rules and regulations are, what type of food business you’re looking to start (home-based, food truck, catering company, packaged food product, etc.), and where/how you hope to sell your products.  The best advice we can offer is to check out the “Getting Started” pages for more information.

Please note, while this site aims to provide as much information as possible to help you get your business started and keep it growing, Small Food Business cannot and will not provide legal and/or accounting advice at any time.  Those are questions that need to be directed to experts who understand your local laws and your specific financial concerns.

I’d like to write a guest post. What are your guest posting guidelines?

Small Food Business only accepts guest post articles from established experts in their respective fields. You are welcome to submit guest post articles and ideas but if they do not meet our guidelines for strong writing and topic expertise or if they fall outside the scope of this site, they will not be published. You will only be contacted if your article has been accepted.

I’d like to advertise on your site. What are your advertising guidelines?

Small Food Business prides itself on being reader-driven and advertising is not accepted on this site at this time in order to ensure that all material here is printed without bias.  Sponsorship of the Small Food Business podcast series is available.  If interested, please click here for more information.

What do you do with my contact information if I sign up for the e-newsletter, make a purchase, or sign up for this site?

We respect your privacy and that you have chosen to trust us with your information.  For that reason, your information is never shared, sold, or given to third parties.

What forms of payment do you accept?

Payment can be made via all major credit cards – Visa, MasterCard, American Express – and with a PayPal account.

Help! My downloadable product purchase never came/my computer ate it.

We’re sorry you’re experiencing issues.  To access your downloadable product purchase again, please log in to the system where you will have the option to view and, as needed, download all prior purchases as of January 2016.

What file types do the food business spreadsheets support?

The spreadsheets have been tested successfully on all current versions of Excel, Mac Numbers, and can be used on Google Drive.

Do you offer consulting or coaching for food entrepreneurs?

Consulting and coaching is offered on a very limited basis based on time availability to devote to your project.  Please contact info@smallfoodbiz.com for more information.

I’d like my company to be featured in a podcast or article. How do I do that?

For more information about the various ways your company can be featured on this site, please click here.

I have a topic that I’d like to see covered on the site/suggestions about the site. How can I share this with you?

The whole mission of this site is to help you in your business endeavors so please tell us what you need and we’ll do our best to deliver!  You can reach out to info@smallfoodbiz.com with any ideas or topics you’d like to see covered on the site or suggestions about what could be useful to you as an entrepreneur.

What are your terms and conditions?

Small Food Business’ Terms & Conditions

General Rules and Definitions

Welcome to Small Food Business (“SFB”). If you choose to use smallfoodbiz.com (the “Site) or any of the products, services, software or other goods offered, owned or operated by SFB, you will be agreeing to abide by all the terms and conditions of these Terms of Use (“TOU”).

We may change, add or remove portions of these Terms of Use at any time, which shall become effective immediately upon posting. It is your responsibility to review these Terms of Use prior to each use of the Site and by continuing to use this Site, you agree to any changes. IF YOU DO NOT AGREE WITH ANY OF THESE TERMS, DO NOT ACCESS OR OTHERWISE USE THIS SITE OR ANY INFORMATION CONTAINED ON THIS SITE.

Copyright and Trademarks

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, etc. is the property of SFB, or the party credited as the provider of the Content, and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of SFB and protected by U.S. and international copyright laws. Except as otherwise required by applicable law, any reproduction, distribution, modification, retransmission or publication of any copyrighted material is strictly prohibited without the express written consent of the copyright owner.

Small Food Business graphics, logos, page headers, button icons, scripts and service names are trademarks, registered trademarks or trade dress of Small Food Business. SFB’s trademarks and trade dress may not be used in connection with any product or service that is not SFB’s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits SFB. All other trademarks not owned by SFB that appear on this site are the property of their respective owners, who may or may not be affiliated with or connected to SFB.

Privacy Policy

Your use of the Site is governed by the SFB Privacy Policy (the “Privacy Policy”).

Limited License and Site Access

SFB grants you a limited license to access and make personal use of this Site, including all information, documents, products, software and services trademarks, logos, graphics and images provided on the Site (the “Materials”).

      • This Site and its Materials or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited or otherwise exploited for any commercial purpose without our express written consent.
      • This license does not include any resale or commercial use of the Materials on the Site or its contents; any collection and use of any product listings, descriptions, editorial content, message boards or prices; any derivative use of this Site or its Materials; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data-gathering and extraction tools.
      • You may not use any SFB logo or other proprietary graphic or trademark as part of the link without express written permission.
      • You may not frame or utilize framing techniques to enclose any trademark, logo or other proprietary information (including images, text, page layout or form) of SFB without express written consent.
      • You may not use any meta tags or any other “hidden text” utilizing SFB’s name or trademarks without our express written consent.

This limited license terminates automatically, without notice to you, if you breach any of these Terms. Upon termination of this limited license, you agree to immediately destroy any downloaded and printed Materials.

Except as stated herein, you acknowledge that you have no right, title or interest in or to the Materials on any legal basis, without the advance written authorization of Food Tech.

Notices and Procedure for Claims of Copyright Infringement

SFB respects the intellectual property rights of others. We will investigate notices of copyright infringement and take appropriate actions under the Digital Millennium Copyright Act, Title 17, United States Code, Section 512(c)(2) (“DMCA”). Pursuant to DMCA, written notification of claimed copyright infringement must be submitted to the following Designated Agent for this site:

Attn: Jennifer Lewis

Small Food Business

2339 N 51st Street

Seattle, WA 98103

Email: jennifer@smallfoodbiz.com

To be effective, the notification must include the following:

      • A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
      • Identification of the copyrighted work claimed to have been infringed, or if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site;
      • Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit the service provider to locate the material;
      • Information reasonably sufficient to permit the service provider to contact the complaining party, such as an address, telephone number and, if available, an electronic mail address at which the complaining party may be contacted;
      • A statement that the complaining party has a good-faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent or the law; and
      • A statement that the information in the notification is accurate and, under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

Third Party Content

Certain information and content may be provided by third parties to SFB (“Third Party Content”). The Third Party Content is, in each case, the copyrighted work of the creator/licensor, and may be subject to terms of use and/or privacy policies of such third parties. Please contact the appropriate third party for further information regarding such terms.

SFB DISCLAIMS ALL WARRANTIES AND CONDITIONS WITH REGARD TO CONTENT PROVIDED BY THIRD PARTIES, INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.

You agree that you will not take any action to interfere with anyone’s rights in their content and you will not attempt to circumvent any mechanisms for preventing the unauthorized reproduction or distribution of content.

Third Party Interaction and Links to Third Party Sites

In your use of the Site, you may enter into correspondence with, purchase goods and/or services or participate in promotions of advertisers or members or sponsors showing their goods and/or services on or advertised through the Site. Unless otherwise stated, any such correspondence, purchase or promotion, including the delivery of and the payment for goods and/or services, and any other term, condition, warranty or representation associated with such correspondence, purchase or promotion, is solely between you and the applicable third party. You agree that SFB has no liability, obligation or responsibility for any such correspondence, purchase or promotion between you and any such third party.

This Site may be linked to other sites on the World Wide Web or Internet, which are not under the control of or maintained by SFB. Such links do not constitute an endorsement by SFB of those sites. You acknowledge that Food Tech is providing these links to you only as a convenience, and further agree that Food Tech is not responsible for the content of such sites. Your use of other sites is subject to the terms of use and privacy policies located on the linked sites.

No Spam

You may not access the Site to harvest or collect any information about our users for any purpose without our express written authorization. Any violation of these provisions may result in immediate termination of your account and legal action.

Disclaimer of Warranty

You acknowledge and agree that this Site may include certain errors, omissions and outdated information which may affect the quality of the Materials and the Third Party Content. You acknowledge that neither the Materials nor the Third Party Content have been independently verified or authenticated in whole or in part by SFB, and agree that SFB does not warrant the accuracy or timeliness of the Materials or the Third Party Content, and further agree that SFB has no liability for any errors or omissions in the Materials and the Third Party Content, whether provided by SFB or its licensors.

SFB, for itself and each of its licensors, makes no representations, warranties, or guarantees as to the quality, suitability, truth, accuracy or completeness of any information or material contained on the site, including, without limitation, the materials, the third party content and the submissions of other visitors to the site. Unless otherwise explicitly stated, to the maximum extent permitted by applicable law, the site and any information or material contained on the site is provided to you on an “as-is” and “where-is” basis, and is for personal use only. All conditions, representations and warranties, whether express, implied, statutory or otherwise, including any implied warranty of merchantability, fitness for a particular purpose or non-infringement of third party rights, are hereby disclaimed.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SFB SHALL NOT BE LIABLE TO YOU OR A THIRD PARTY CLAIMING THROUGH YOU FOR ANY DAMAGES SUFFERED AS A RESULT OF YOUR DISPLAYING, COPYING OR DOWNLOADING ANY INFORMATION OR MATERIAL CONTAINED. IN NO EVENT SHALL SFB BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, EXTRAORDINARY, EXEMPLARY, PUNITIVE, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING LOSS OF DATA, REVENUE, PROFITS, USE OR OTHER ECONOMIC ADVANTAGE) HOWEVER ARISING, WHETHER FOR BREACH OR IN TORT, EVEN IF SFB HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

Certain jurisdictions do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, so the exclusions set forth above may not apply to you.

Local Laws

SFB controls and operates this Site from its headquarters in the United States of America and makes no representation that the Materials are appropriate or will be available for use in other locations. If you use this Site from outside the United States of America, you are entirely responsible for compliance with applicable local laws, including but not limited to the export and import regulations of other countries in relation to the Materials and the Third Party Content. You must not transfer, by electronic transmission or otherwise, any content, data, or software subject to restrictions under any laws to a national destination, person, or entity or for an end-use prohibited under those laws without first obtaining and complying with government authorization. You must not upload any data or software to our Site that cannot be exported without prior written government authorization and notification, including, but not limited to, certain types of encryption software. The assurances and commitments contained in this section shall survive termination of this TOU.

Unless otherwise explicitly stated, all marketing or promotional materials found on this Site are solely directed to individuals, companies or other entities located in the United States.

General Legal Terms

SFB does not monitor your data or transmissions. [However, SFB does actively monitor accounts for system utilization.] If SFB becomes aware of inappropriate use of the Site or any service, SFB may respond. You acknowledge that SFB will report to law-enforcement authorities any actions that may be considered illegal, as well as any reports it receives of such conduct. When requested, SFB will cooperate fully with law-enforcement agencies in any investigation of alleged illegal activity on the Internet. You agree to hold us harmless for the release of any information related to you to law-enforcement agencies in connection with any such investigation.

If you violate these Terms, SFB reserves the right to terminate your ability to post submissions without notice. In addition, you agree to terminate your use of the Site upon request. SFB’s preferred course of action is to advise you of your inappropriate behavior and recommend any necessary corrective action.

In any dispute with us, your sole remedy is to stop using our Site. This includes any dispute related to, or arising out of: (1) any Terms of this TOU or our enforcement or application of this TOU; (2) any of our policies or practices, including our Privacy Policy, or our enforcement or application of these policies; (3) the content available on the Site or the Internet or any change in content provided by us; or (4) your ability to access or use the Site. Any action related to these Terms will be governed by the law of the State of New York and controlling U.S. federal law, without regard to the choice or conflicts of law provisions of any jurisdiction. You agree to submit to the jurisdiction of the courts located in the State of New York, for the resolution of all disputes arising from or related to these Terms and/or your use of the Site.

PLEASE NOTE THAT BY AGREEING TO THESE TERMS OF USE, YOU ARE: (1) WAIVING CLAIMS THAT YOU MIGHT OTHERWISE HAVE AGAINST US BASED ON THE LAWS OF OTHER JURISDICTIONS, INCLUDING YOUR OWN; (2) IRREVOCABLY CONSENTING TO THE EXCLUSIVE JURISDICTION OF, AND VENUE IN, STATE OR FEDERAL COURTS IN THE STATE OF NEW YORK OVER ANY DISPUTES OR CLAIMS YOU HAVE WITH US; AND (3) SUBMITTING YOURSELF TO THE PERSONAL JURISDICTION OF COURTS LOCATED IN THE STATE OF NEW YORK FOR THE PURPOSE OF RESOLVING ANY SUCH DISPUTES OR CLAIMS.

If any provision of these Terms is held by a court of competent jurisdiction to be contrary to law, then such provision(s) shall be construed, as nearly as possible, to reflect the intentions of the parties, with all other provisions remaining in full force and effect.

The failure of SFB to enforce any right or provision in these Terms shall not constitute a waiver of such right or provision unless acknowledged and agreed to by SFB in writing.

The Terms comprise the entire agreement between you and SFB and supersede all prior or contemporaneous negotiations, discussions or agreements, if any, between the parties regarding the subject matter contained herein.

What is your privacy policy?

Small Food Business (“SFB”) is committed to your privacy and regards the protection and privacy of your personal information. This notice describes our privacy policy (“Privacy Policy”) to inform you of how we collect, use and share the information we may collect about you from www.smallfoodbiz.com (known as the “Site”) and applies to the information SFB collects about you as a user of this Site. Please note that by visiting the Site, you are expressly agreeing to the terms of this Privacy Policy.

Collecting Information

You can generally visit the Site without revealing any of your personal information. However, for you to receive the maximum benefits the Site can provide, such as registering to subscribe to the e-newsletters and/or registering to purchasing products, we may request that you provide us with certain information that is personally identifiable. We will only collect such information based on affirmative actions by you to provide us with the requested information.

SFB may collect information from you in the following ways:

User-supplied information: 1) by sharing your name, company and e-mail address when subscribing to our e-newsletter, (2) by sharing information to complete transactions on our Site, including name, mailing address, email address, phone number, account password, personal preferences relating to the product, your credit card number and expiration date or other financial information necessary for the transaction (collectively ‘Personal Information”).

We may use any personally identifiable information you provide at your option only to:

Provide you with information about SFB’s products, services, news and events that we believe may be of interest to you. At any time, you may opt out of receiving information about SFB by unsubscribing to email communications or contacting us directly.
Confirm and process sales transactions, contact you with questions or communications about your order, or to respond to your customer-service inquiries. For your protection, we do not store or provide access to any of your credit card information. However, please note that our system may store the last four digits of your credit card for reference purposes only.
Predict and respond to your needs by aggregating our users’ information and tracking user trends.
If we obtain IP addresses, usage data and browser information from our users, we may use such information for the following purposes: (a) to diagnose and prevent service or technology problems that are associated with the IP addresses; (b) to help us provide you with customized content and promotions that match your stated preferences; (c) to prepare geographical or other statistical data to help us better serve our users; (d) to create new features, promotions and services in connection with the Site; and (e) to monitor the use of the Site.

However, SFB may need to disclose personally identifiable information (“Required Disclosure”) when required by law or if we have a good faith belief that such action is necessary to (a) comply with a current judicial proceeding, a court order or legal process, (b) enforce this privacy policy or the Terms of Use, (c) respond to claims that your personal information violates the rights of third parties, (d) protect the rights, safety or property of Food Tech or its users or others, or if (e) SFB becomes involved in a merger, acquisition, or other transaction resulting in a change of control of SFB, in which case you will have the opportunity to opt out of any such transfer if the new entity’s planned processing of your information differs materially from that set forth in this privacy policy.

Security

SFB is very careful about safeguarding the confidentiality of your personally identifiable information. To do that, SFB has established safeguards to help prevent unauthorized access to or misuse of your information, but cannot guarantee that your information will never be disclosed in a manner inconsistent with this Privacy Policy (for example, as a result of unauthorized acts by third parties that violate applicable law or the policies of SFB). In the event any of our security measures are breached, which we of course cannot guarantee against, we will make any legally-required disclosures of any breach of security, confidentiality, or integrity of your unencrypted electronically stored personal data to you via email or conspicuous posting on this Site in the most expeditious time possible, consistent with the reasonable needs of law enforcement or any measures necessary to determine the scope of the breach and restore the reasonable integrity of the data system.

Exclusion

Because SFB cannot predict, control or be responsible for information you choose to tell us or others in a publicly available fashion, this Privacy Policy does not apply to any information that you voluntarily disclose to SFB, our partners, our customers or any other third party via chat rooms, bulletin boards or otherwise where SFB did not expressly ask you for such information.

Access by Our Employees

SFB uses good-faith efforts to limit our employees’ access to your personally identifiable information to the amount reasonably required to provide prompt, high-quality service.

Dispute Resolution

Any dispute, claim or controversy relating to this or any previous privacy policy shall be resolved as provided in our Terms of Use.

Changes to This Policy

This Privacy Policy may be amended from time to time. Any such changes will be posted on this page. If we make a significant or material change in the way we use your personal information, the change will be posted on this page thirty (30) days prior to taking effect.

Questions?

If you have any questions or suggestions about our privacy or security policies, please feel free to contact us.

Community Membership FAQs

What’s included in the Community Membership?Community Membership, which is available exclusively to food business owners and food entrepreneurs, gives members access to the FoodBizConnect database to search for vendors and business partners, the FoodBizForum to talk and share information with other food business owners, the on-demand food business educational videos, as well as ‘extras’ which may take the form of additional research reports, mentoring, and/or discounts on products.

How can I update my account information?
To update your account information, you can either click on the ‘Your Profile’ button on the main FoodBizConnect page or on the ‘person’ icon on the upper right-hand side of the site.

Who can see the information in my account?
As a Community Member, you have the option to make your profile public to everyone on the FoodBizConnect database site, to a select group, or to keep your information private. By making your information public to some or all of the FoodBizConnect database, this will enable vendors and/or other food producers to find you. If you are hoping to sell your products/ingredients to other food producers or want vendors to reach out to you with information, making your profile public can help you achieve this.

I forgot my username/password – help!
Click on the ‘person’ icon on the upper right-hand side of the SmallFoodBiz.com website and follow the instructions there for how to recover and/or change your username/password.

What is the benefit of joining the Community Member e-newsletter during checkout?
The Community Member e-newsletter brings you insights from the community and update information to the FoodBizConnect database. From time to time we also provide ‘extra’ resources in the form of information and reports exclusively for Community Members or at a Community-Member only discount. These extras are only shared in the e-newsletters.
As with everything with Small Food Business, we promise never to sell or share your contact information.

Do you share my information with other groups or third parties?
Small Food Business values your privacy which is why your information is never sold or shared without your permission.

How will I be charged for my Community Membership subscription?
Subscriptions run on an auto-renew basis. After your initial subscription charge, you will then be charged on a rolling annual or monthly basis based on the method you chose during your initial sign-up. You will receive an email, sent to the email address you used during sign-up, prior to your renewal alerting you of the upcoming charge.

Is my online payment secure??
Small Food Business utilizes PayPal for all credit card transactions on the website, including Community Membership. This is due to PayPal’s focus on providing the highest level of online security to consumers including things like encrypting your credit cards numbers. This means that no one at Small Food Business actually ever sees or can gain access to your credit card number. In addition to PayPal, we maintain up-to-date SSL security certificates on all shopping cart items to ensure that your payment information between our site and PayPal’s processors is kept safe.

How will I know when my membership needs to renew?
You will receive an email, sent to the email address you used during sign-up, prior to your renewal date. Subscriptions run on an auto-renew basis. After your initial subscription charge, you will be charged on a rolling annual or monthly basis.

What happens if I mistakenly let my membership expire?
We know you’re busy so we’ll send you one reminder email as your membership expires to make sure you really want to say goodbye.

How do I cancel my Community Membership?
Please email info(at)smallfoodbiz(dot)com to cancel your Community Membership. Members who cancel within 30 days of signing up will receive a full refund. This will automatically cancel your community membership e-newsletter as well. If you would just like to cancel your e-newsletter subscription but remain a community member, click the ‘Unsubscribe’ button on any prior community member e-newsletter.

Is my Community Membership fee a legitimate business expense?
This is a question for your accountant but for many this fee will be a legitimate business expense.

I have another question not listed here. How can I get in touch?
You are always welcome to email info(at)smallfoodbiz(dot)com with any questions, concerns, feedback, and/or ideas.